At Norton, service has a definition on its own. Its team of specialists listens to and advises customers, helping them achieve good relations with their own customers.
Here, dialogue is of the utmost, as it enables the demands and suggestions of customers to be considered before adapting them to the needs and problems of the end user. Whatever the tool or machine, whatever the user or place, Norton caters to all its customers’ needs.
Service also means putting oneself in the customers’ place and helping them choose the product that meets their requirements. With this in mind, Norton has launched a new finishing line and new packaging for its diamond blades based on a distinct colour coding system which is easy to understand. Another major aspect of service is the availability of products.